Symptom: Servers and desktop computers lock up or hang after they upgrade to Symantec Endpoint Protection 14 MP1. This information supplements the information found in the Release Notes. "Trusted Root Certification Authorities" should be specifiedġ1.This document lists the new fixes and component versions in Symantec Endpoint Protection (SEP) 14 Maintenance Pack 2 (14 MP2). Specify the radio item "Place all certificates in the following store. sst file obtained from the previous set of steps and select the fileĩ. Click "Browse", and change the file type in the lower right selection drop-down to "All Files"ħ. Right-click on the item "Trusted Root Certification AuthoritiesĦ. Type: certmgr.msc - this opens the certificate managerģ. Alternatively, click the windows keyboard button + RĢ. On the air-gapped system without internet access:ġ. sst file from the path in Step 2 to the machine(s) which does not have internet access Current root certificates updates will download from Windows Update and write to the file "Rootstore.sst"ĥ. Enter the command: CertUtil –generateSSTFromWU Rootstore.sstĤ. Navigate to a folder you will be able to find the Rootstore.sst after downloadģ. If the system is air-gapped and does not have access to the internet follow these steps:ġ. To resolve this issue update the Root Certificates by running Windows Update. For information on how to obtain the latest build of SEP, see Download Symantec software, tools, and patches. This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU6.
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